As a recognised member of the NVM professional association, our office acts in accordance with the NVM General Conditions for Consumers. These conditions were established in consultation with the Vereniging Eigen Huis and the Consumentenbond. It describes what members have to comply with and what you as a consumer are entitled to.
It may happen that, as a client, you are not satisfied. You can then turn to an independent and objective body to have your complaint dealt with. NVM members are affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) in The Hague. Should there be a dispute, the SGC will handle the complaint. NVM members are bound by every decision of the SGC and NVM guarantees compliance with the decisions.